Does 22bb Club share my data with Malaysian government authorities?

22bb Club only discloses personal data to government or law enforcement authorities where required by valid Malaysian law, a court order, or due legal process. We do not voluntarily share player data with government bodies without a legal obligation to do so. Should we receive such a request, we will endeavour to notify you in advance unless prohibited by law.

What happens to my data if I close my 22bb Club account?

When your account is closed, 22bb Club retains certain records for the period required by Malaysian law — typically 7 years for financial and transaction records. This is a standard requirement under financial and anti-money laundering legislation. Data that is not needed for legal compliance will be deleted or anonymised within a reasonable period after account closure. You may contact us for more information about the specific data retained and its retention period.

Can I request a copy of all the data that 22bb Club holds about me?

Yes. This is your right under Malaysia's Personal Data Protection Act 2010. Submit a request by email to support@22bbclub.net with the subject line "Data Access Request", along with your full name, account number, and a copy of your identification document for verification purposes. We will provide a copy of the personal data we hold in a readable format within 30 days of receiving your request. One free request is permitted every 12 months.

Does 22bb Club use my data for targeted advertising?

22bb Club uses your usage data to personalise your in-platform experience — for example, recommending games based on your play history or sending you relevant promotional offers. This is distinct from third-party advertising. We do not share your data with external advertisers for targeted advertising purposes on other platforms. If you do not wish to receive promotional communications, you can opt out via your account settings or by contacting our support team.

What should I do if I suspect my account data has been compromised?

If you suspect your account has been accessed without authorisation or that your data may have been compromised, take these steps immediately: (1) Contact 22bb Club support via live chat or email at support@22bbclub.net right away; (2) Reset your password immediately using the "Forgot Password" function if you are still able to log in; (3) Enable two-factor authentication (2FA) if you have not already done so; (4) Review your account transaction history for any unrecognised activity. Our security team will investigate promptly and take the appropriate protective measures for your account.

Is my payment method information, such as Touch 'n Go or DuitNow, stored by 22bb Club?

22bb Club retains the information necessary to process transactions and verify ownership of payment methods — such as the account name and phone number linked to your Touch 'n Go, GrabPay, or FPX bank account. We do not store any login credentials, PINs, or passwords for any of your payment methods. All financial information is held in an encrypted environment, kept separate from general profile data. Actual transactions are processed directly through verified payment gateways, and 22bb Club never sees or stores sensitive payment details such as card numbers or e-wallet tokens.

22bb club | Privacy Policy and How We Protect Your Personal Data

1 Personal Data We Collect

22bb Club collects personal data from you through several means when you register, use the platform, or interact with our support team. The following are the categories of data we collect and why they are required:

Data You Provide Directly

Identity Data: Full name, date of birth, MyKad or passport number — collected during registration and the identity verification (KYC) process.
Contact Data: Email address, Malaysian phone number — used for account communications and important notifications
Financial Data: Information relating to your registered payment methods (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX / Maybank2u, CIMB Clicks) — required to process deposits and withdrawals
Communications Data: Records of customer support interactions, including emails and live chat sessions — retained for service quality and dispute resolution purposes.

Automatically Collected Data

Usage Data: Games played, bet amounts, transaction history, session duration, and platform usage patterns
Technical Data: IP address, device type, operating system, web browser type, screen resolution, and connection performance data
Location Data: Approximate location based on IP address for the purpose of geographic eligibility verification and account security
Cookie Data: Login session information, user preferences, and analytics data are collected via cookies and similar technologies (see Section 6).

Data Category	Example	Primary Purpose
Identity	Full name, MyKad number, date of birth	Registration, KYC, age verification
Relationship	Email address, phone number	Account communications, OTP
Finance	Payment methods, transaction records	Deposits, withdrawals, audits
Usage	Game history, betting records	Services, responsible gaming
Technical	IP address, device, browser	Security, fraud detection

2 How We Use Your Personal Data

22bb Club uses the personal data collected solely for legitimate purposes related to the operation of the platform. We do not sell your personal data to any third party for marketing purposes.

Purpose of Data Processing

Account Management: Creating, verifying, and managing your player account at 22bb Club including the required KYC process
Transaction Processing: Processing deposits via Malaysian local payment methods and paying out winnings securely and accurately
Service Delivery: Providing access to casino games, Sports Betting on badminton, football, e-sports, and all other platform services.
Security & Fraud Prevention: Detecting and preventing unauthorised access, fraudulent activity, money laundering, and breaches of our terms of service
Legal Compliance: Fulfilling obligations under Malaysia's Personal Data Protection Act 2010 and other applicable laws.
Responsible Gaming: Monitoring usage patterns to identify players who may benefit from responsible gambling support
Service Improvement: Analysing aggregated usage data to improve platform performance, the user interface, and the overall player experience.
Service Communications: Sending important notifications related to your account, transactions, changes to terms, or security information

Note: If 22bb Club wishes to use your data for direct marketing purposes — such as sending promotional information, special offers, or bonuses via email or SMS — we will obtain your consent beforehand. You may withdraw this consent at any time through your account settings or by contacting our support team.

3 Personal Data Sharing

22bb Club does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in certain limited circumstances, we may need to share your data with the following parties:

Third-Party Service Providers

We work with third-party service providers that help us operate the platform, including:

Payment Processors: Malaysian local payment gateway providers that process deposit and withdrawal transactions via Touch 'n Go, GrabPay, DuitNow, FPX, and others. These providers receive only the data necessary to process the relevant transaction.
Game Software Providers: Authorised game providers such as Pragmatic Play, Evolution Gaming, and others that require certain data to deliver games and verify RNG fairness
Identity Verification Provider: Third-party KYC services that assist in verifying the identity and age of players in accordance with compliance requirements
Analytics Services: Analytics tools that help us understand how the platform is used — data is shared in aggregated and anonymised form wherever possible.

All third-party service providers are bound by strict confidentiality and data protection agreements. They are only permitted to use your data for the specific purposes we define and may not use it for their own ends.

Legal Requirements

22bb Club may disclose your personal data to Malaysian government authorities or law enforcement agencies if required by law, court order, or valid legal process. In such circumstances, we will endeavour to notify you in advance unless we are legally prohibited from doing so.

Clear and Explicit: 22bb Club has never sold and will never sell players' personal data to advertisers, marketing companies, or any third party without a legitimate service need. Your data belongs to you — we only hold it temporarily in order to deliver the services you have requested.

4 Personal Data Security

22bb Club implement robust technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

Technical Security Measures

256-Bit SSL Encryption: All communications between your device and 22bb Club's servers are encrypted using 256-bit TLS/SSL protocol — the same standard used by Malaysia's major banking institutions.
Encrypted Password Storage: Your account password is never stored in plain text. We use one-way cryptographic hashing functions that are irreversible.
Two-Factor Authentication (2FA): Available and strongly recommended for all accounts, adding an extra layer of security even if your password is compromised.
Continuous Security Monitoring: Our systems are monitored around the clock to detect suspicious activity, unusual login attempts, and potential security threats
Data Segregation: Sensitive financial data is stored separately from general profile data with strict access controls in place.

Organisational Measures

Access to players' personal data is restricted solely to staff who require it to carry out their duties.
All staff with access to personal data are bound by enforceable confidentiality agreements.
Data protection training is conducted on a regular basis for all relevant staff.
Internal and external security audits are conducted on a regular basis to ensure ongoing compliance.

Important Note: While we take all reasonable steps to protect your data, no encryption system or data transmission over the internet can be guaranteed to be one hundred percent secure. You are also responsible for keeping your account password confidential and ensuring that the devices you use to access 22bb Club adequately protected.

5 Data Retention Period

22bb Club retain your personal data for as long as it is needed for the purposes set out in this policy or as required by applicable Malaysian law.

Data Retention Period Guidelines

Active Account Data: For as long as your account remains active and you continue to use the platform 22bb Club
Data After Account Closure: Transaction records and identity data are retained for a minimum of 7 years following account closure for legal compliance and financial audit purposes
Communication Records: Customer support conversation history is retained for 2 years for service quality and dispute resolution purposes.
Security Log Data: Access logs and technical security data are retained for 12 months for fraud detection and security investigation purposes.
Cookie Data: Depending on the type of cookie — session cookies are deleted when the browser is closed, while persistent cookies have a set expiry period (see Section 6)

When personal data is no longer required for any of the purposes stated above, it will be securely deleted or anonymised so that it can no longer be used to identify you personally.

6 Cookies and Tracking Technologies

Platform 22bb Club uses cookies and similar tracking technologies to enhance the user experience, maintain security, and understand how our platform is used. Below is an explanation of the types of cookies we use:

Types of Cookies

Essential Cookies: Required for core platform functionality such as login sessions, CSRF security, and language preferences. These cookies cannot be disabled without affecting platform functionality. No sensitive personal information is stored in these cookies.
Performance Cookies: Collects anonymised information about how visitors use the platform — including the most frequently visited pages, page load times, and error messages encountered. This data is used to improve overall platform performance.
Functional Cookies: Storing user preferences such as language selection, display settings, and "remember me" login details so you do not have to re-enter these settings each time you visit.
Analytics Cookies: Helps us understand aggregated usage patterns for the purpose of continuously improving the platform and its content

Managing Your Cookies

You can control and manage cookies through your web browser settings. Most browsers allow you to view, delete, or block cookies. Please note, however, that blocking or deleting essential cookies may affect the functionality of the platform. 22bb Club including the ability to log in and play.

Note: Continued use of the platform 22bb Club after you acknowledge the cookie notice will be considered your consent to the use of cookies as described above. You may change your cookie preferences at any time via the cookie banner available on the platform.

7 Your Personal Data Rights

Under Malaysia's Personal Data Protection Act 2010 and the policy of 22bb Club, you have the following rights regarding the personal data we hold about you:

Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information within 30 days of your request.
Right to Rectification: If you believe the data we hold about you is inaccurate or incomplete, you have the right to request a correction. You can update much of your information directly through your account settings
Right to Erasure: Under certain circumstances, you may request that we delete your personal data. Please note that this right has limitations — we may be required to retain certain data for legal compliance purposes.
Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances, such as when you are disputing the accuracy of your data or in relation to a complaint that is under investigation
Right to Object: You may object to the processing of your data for direct marketing purposes at any time. We will cease such processing immediately
Right to Withdraw Consent: Where the processing of your data is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal

To exercise any of the rights above, please contact us by email at support@22bbclub.net with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and resolve it within 30 days.

8 Protection of Children's Data

Platform 22bb Club is intended exclusively for individuals aged 18 years and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

All account registrations go through an age verification process. If we discover that personal data belonging to a child (under 18) has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.

To Parents & Guardians: If you believe your child under the age of 18 has registered an account at 22bb Club, please contact us immediately at support@22bbclub.net. We will investigate and take prompt action to close the account and delete all related data.

9 Changes to This Privacy Policy

22bb Club reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or updates to our platform. Any changes take effect upon publication of the revised version on this page.

For material changes — that is, changes that significantly affect how we process your personal data — we will provide reasonable advance notice via email to your registered address or through an in-platform notification 22bb Club before the changes take effect.

We encourage you to review this page from time to time. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the platform after any revisions are published will be considered your acceptance of the updated Privacy Policy.

10 Contact Us for Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or how 22bb Club handling your personal data, please do not hesitate to contact us:

Privacy Email: support@22bbclub.net — please use the subject line "Privacy Enquiry" so your message is directed to the right team. We aim to respond within 5 business days
Live Chat: Available on the platform 22bb Club, 24 hours a day, 7 days a week including all Malaysian public holidays. Average response time under 3 minutes

For formal complaints relating to personal data protection that cannot be resolved through the channels above, you have the right to refer the matter to the Department of Personal Data Protection Malaysia under the Personal Data Protection Act 2010.

This Privacy Policy and all matters arising from it are governed by the laws of Malaysia.

22bb Club Privacy Policy — How We Protect the Personal Information of Malaysian Players